Managing a Freight Company: Imroj Singh Shares Best Practices

Managing a freight company comes with high stakes. There are many aspects of operating such a business: Maintaining your shipping vehicles, making sure that the cargo is intact, as well as understanding the details from the starting point towards the destination. With this in mind, it is important that management leaders live up to what it takes to make such operations successful.

Director of Operations Imroj Singh at Golden Mile Enterprises Inc knows how it’s like to be in a cutthroat industry of freight management. The best practices for operating a shipping and logistics business have continuously changed over time along with how technology is evolving.

In this article, we will be looking into the insights of Imroj Singh about the ins and outs of managing a freight company.

Running A Freight Management Company: Things To Remember

Cloud-based and electronics-based recording systems

Logistics is all about making the process as streamlined as possible. The conventional way of logging data in a freight company is using paper documents, logbooks, or boards that help the team keep track.

The problem with this recording system is it’s very challenging to be 100% accurate and streamlined. When a document or logbook goes missing, everything can go haywire. This is also one of the reasons why Director of Operations Imroj Singh places a high priority on applying technology in daily management. He suggests that you can use some digital tools to aggregate information such as:

Collaborative operations for carrier and shipper

Another crucial practice that can improve a freight company’s performance is collaborative operations between the carrier and the shipper. The carrier is somewhat the “middle transportation” between the source and the shipper, and the shipper is those who deal with the specific clients.

Having a coordinated team within the carriers and the shippers ensures that parcels and documents will arrive on time. Usually, it’s the carrier that knows what date each package will arrive, and they determine the costs of transporting items. When carriers have direct communication with the shipment team, there are going to be fewer delays in the arrival of items for the buyers.

Some ways to improve collaboration between carriers and shippers include:

Precision on shipping quotes

Shipping quotes are a large determinant of a freight forwarder’s financial success. It is very taxing for key persons to go back and forth with emails when trying to create a specific quote for every client. Sometimes, dates, quantity, and even modes of transportation can change.

A great way to solve this issue according to Imroj Singh is to use API programs. APIs, otherwise called Application Programming Interface, are tools that can be integrated with affiliated partners such as USPS or any other forwarding company. This way, you can consider any quotation with high accuracy, and also offset any extra costs which can be a loss at your end.

Utilizing training resources

Training your team is also a great investment when it comes to the freight industry. Since processes are constantly evolving especially with the development of technology.

Freight companies can train their staff in these areas:

Managing Your Freight Company: Your Keys To Success

As with any other business, embracing development and adapting to changes are key to success. By keeping in mind these specific areas of improvement, freight companies can pave their way towards the present and future growth.

Originally published at on February 12, 2021.

Director of Operations, Golden Mile Enterprises, Inc.

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