Managing a Freight Company: Imroj Singh Shares Best Practices

Running A Freight Management Company: Things To Remember

Cloud-based and electronics-based recording systems

Logistics is all about making the process as streamlined as possible. The conventional way of logging data in a freight company is using paper documents, logbooks, or boards that help the team keep track.

  • Information Management Platforms: There are now digital tools available so that shipping and logistics company team players can relay information, process payments, and track deliveries. These digital information management platforms update in real-time and are integrated with several tools such as GPS and payment processing applications. Many of these operations are within a cloud-based system, so data overload will not be a large hurdle.
  • Tech-based Communication: There are so many free and paid communication platforms that businesses can use such as Zoom, Skype, and Google Meet. If there are decision-making steps that need to be taken, tech-based communication is important in a business to have limitless access. Alternatively, there are also business management platforms that have built-in communication systems.
  • Specialized Programs: There are also specialized applications that can help bring your freight business forward. These can include online marketing, online logistics, financial planning, or data storage specifically created for freight companies. With due research, you can find a useful program that will suit your needs.

Collaborative operations for carrier and shipper

Another crucial practice that can improve a freight company’s performance is collaborative operations between the carrier and the shipper. The carrier is somewhat the “middle transportation” between the source and the shipper, and the shipper is those who deal with the specific clients.

  • Using a tracking device: A common program that both parties can use to track where the carrier is so shippers can pick up the items.
  • Direct communication: Some smaller companies prefer direct communication especially for fewer clients with bulk orders.
  • Point persons: Collaboration through key persons can also drastically improve the efficiency between carriers and shippers. For example, a team leader on the carrier side can relay information of when and where the items will be dropped off for shipping.

Precision on shipping quotes

Shipping quotes are a large determinant of a freight forwarder’s financial success. It is very taxing for key persons to go back and forth with emails when trying to create a specific quote for every client. Sometimes, dates, quantity, and even modes of transportation can change.

Utilizing training resources

Training your team is also a great investment when it comes to the freight industry. Since processes are constantly evolving especially with the development of technology.

  • Software handling: If there is a new program that needs to be mastered in terms of operations, people responsible for these areas can have ongoing or specialized training.
  • Safety and parcel handling: Workers can also be trained on new methods to handle parcels and equipment safely and efficiently. This type of training can be done when some protocols change due to equipment or system upgrades. It also keeps employees safe and free from occupational hazards.
  • Management training: Aside from the side of business operations, it could also help to train those from the leadership team regarding the forward-facing issues in a freight company. Seeing opportunities, looking out for ways to bring robust operations, and handling healthy company growth are some topics that any management team can work on.

Managing Your Freight Company: Your Keys To Success

As with any other business, embracing development and adapting to changes are key to success. By keeping in mind these specific areas of improvement, freight companies can pave their way towards the present and future growth.



Director of Operations, Golden Mile Enterprises, Inc.

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Imroj Singh

Imroj Singh

Director of Operations, Golden Mile Enterprises, Inc.